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COVID-19 FAQs for International Community Chiang Mai (updated 6 April 2020)

Health Advice

The objective of these FAQs is to provide clear advice about how to protect and care for yourself and your family, to recognize when you need medical services, and how to contact them in an emergency. We advise against panic and reliance on social media for information. It is important to remain calm, avoid hysteria and maintain your mental health during this outbreak.

Groups at increased risk of severe disease include persons over 60 years of age and those with chronic illnesses, obesity, and cigarette smokers.

Essential advice to protect yourself includes; 1) stay at home unless it is absolutely necessary to go out, 2) wear a cloth or paper mask when outside your home, 3) wash your hands often, 4) keep frequently touched surfaces clean and, 5) maintain a distance of at least 1.5 meters from other persons.

Dedicated hotline for non-Thai speakers

The Ministry of Public Health has published a dedicated hotline for non-Thai speakers to call in cases of COVID-19-related emergencies.

The two numbers are:

096 8478209
092 7260474

[sometimes it takes them a while to answer, if you do not get a response, try the general number below]

1422

This a general number operated by the Disease Control Department for all coronavirus related questions (recommended for Thai language speakers only).

What are the symptoms of COVID-19 infection?

You might not feel anything for a few days. Some young people do become infected, but generally the older you are, the higher the chance of having symptoms or complications.

If you develop these symptoms and they persist for more than 24 hours, you should call a doctor or hospital to get advice on what to do and where to go.

Key symptoms are

  • fatigue
  • sore throat
  • a dry cough
  • difficulty breathing
  • diarrhoea (in some cases)
  • loss of taste and smell (in some cases)

Assessment

If you develop these symptoms and they persist for more than 24 hours, you should call a doctor or hospital to get advice on what to do and where to go.

There is an assessment form here that the Public Health Office wishes us to fill prior to contacting doctors.
https://w2.med.cmu.ac.th/opd/covid19/1377

There is also an assessment available by scanning the QR Codes below.

Suan Dok Hospital

Nakhon Ping Hospital

Who should I contact if I develop symptoms ?

If you have recently returned from Bangkok or outside Thailand, or if you have been in contact with a sick person, please self-assess and then follow the instructions, or call the COVID-19 numbers provided by the Ministry of Public Health for the benefit of non-Thai speakers.

If you have difficulty breathing, chest pain, severe fatigue or high fever,

you should call 1669 for emergency assistance

stating your symptoms clearly to the Call Centre. An ambulance will be sent with a team equipped with protective wear.

If your symptoms are less severe, you can contact any medical professional or go to Nakhon Ping Hospital or to Suan Dok Hospital, both of which have separate buildings for respiratory infections. Follow the signs carefully and do not enter the main hospital building.

Private hospitals may refer you to these two hospitals. It is very important that you also inform the hospitals or the call centre at the designated numbers (see above) about your symptoms and risk factors.

Where can I go to get a Covid-19 test ?

If you have symptoms and are in an at-risk group, please get tested either at Suan Dok Hospital (Chiang Mai University Hospital) or Nakhon Ping Hospital. Do NOT go to the normal emergency department. They will direct you to the building dedicated to COVOID-19 patients. See more details below.

The private hospitals (Bangkok Hospital, Chiang Mai Ram Hospital) can also collect a specimen for testing and will charge 7,500 baht. Chiangmai Ram Hospital had a drive-thru service but this has been temporarily suspended. The result should be available in 3-5 days because the specimens may be sent to Bangkok for testing.  If you are quite ill or are in a high-risk group, you may be sent to one of the two designated public hospitals. If you test positive, the hospital will inform the Ministry of Public Health and you will be contacted.

Please do not request a test if you do not have symptoms.

Several private clinics are now also offering rapid tests for 1,800 baht. We will reconfirm their availability and add more details to the next version of this FAQ document.

International Community Dedicated Hotline

The Ministry of Public Health has published a International Community Dedicated Hotline for you to call in cases of COVID-19-related emergencies.

The two numbers are:

096 8478209
092 7260474

[sometimes it takes them a while to answer, if you do not get a response, try the general number below]

1422

This a general number operated by the Disease Control Department for all coronavirus related questions (recommended for Thai language speakers only).

Nakorn Ping Hospital,
053 999 200
053-999 000 Ext.0

Nakorn Ping Hospital Website

Maharaj Nakorn Chiang Mai Hospital, CMU Suan Dok,

If you would like to go to hospital please contact

053-938-591 (URI Clinic 8AM – 4 PM)

OR if you need more information please contact
093-692-8562
093-693-1535

Suan Dok Hospital Website

COVID-19 Health Line
โทร.096-7546516
083-9278400

QR code for google map to URI Clinic Location

Google map to URI Clinic

For serious cases (risk self-assessment), please contact their PUI clinic
093 693 1535.

Nimmanhaemin – Chutima Building

QR code for google map to PUI Clinic Location

Google map to PUI Clinic

Bangkok Hospital
052 089 888
1719

Bangkok Hospital Chiang Mai

Ram Hospital:
053-920-300

Chiang Mai Ram Hospital Website

What might happen after a test ?

In serious cases you might be required to stay for observation. So be conscientious and prepare, and bring some personal items for a hospital stay. The test results typically take 1-5 days (not including the rapid tests for which the results should be available sooner, but at the loss of some accuracy).

How do I protect myself and my family from contracting the virus ?

  • remain at home unless necessary to go out (e.g. for groceries or pharmacy)
  • wear a cloth or paper face mask when outside your home
  • carefully wash your hands often and before entering your home
  • maintain a distance of at least 1.5 meters from other persons
  • do not share eating or drinking utensils
  • change clothes if you have been out
  • take a shower immediately on returning home
  • clean all frequently touched surfaces regularly (phones, door handles, hand rails)

Extra precautions may be necessary if you live with elderly persons or if you are over 60 yourself, or if you have children. The Thai Government strongly advised that children under the age of 5 and older people over 60 should stay home.

Children and young people easily become infected and can infect others, though they usually do not become as seriously ill as adults do. Some persons without symptoms may still be infectious.

We strongly recommend wearing a mask when outside your home. All businesses should require a mask to be worn before entering.

 

A simple cloth or disposable paper mask is sufficient to block the spread of small droplets from out mouth and nose. Cloth masks should be laundered daily. N95 are only necessary if you have to go outside during high air-pollution.

How do I stay healthy ?

Take measures to reduce stress, sleep well, exercise regularly, and eat healthily. People in poor health may be more susceptible to infection. High levels of air pollution, excessive consumption of alcohol, smoking and vaping could increase the risk of developing more serious symptoms. During Chiang Mai’s seasonal heavy high air pollution, wear a N95 mask when outside, and use air purifiers at home to create safe zones.

Do switch off sometimes, do not follow social media all the time, limit your daily consumption.

Advice for those in quarantine

If you are in quarantine, follow the rules. It might take seven days or more before you experience any symptoms. Normally the quarantine duration is 14 days or longer. If you need medical assistance, or food and other supplies, there are various groups to help you restock. You can contact them via this page or website. Many restaurants, stores and supermarkets offer delivery services to your door for food and groceries.

Home care for mild symptoms of COVID-19

If you have a minor cold or cough, wait for 24 hours. If your symptoms persist please do the self-assessment and follow the instructions. You are probably told to go to the hospital, but you need to contact the hospitals beforehand. This health advise might change, so please check. The WHO also has released guidelines for home care.

https://apps.who.int/iris/rest/bitstreams/1272288/retrieve

Where can I access accurate news on the pandemic ?

WHO Thailand issues a daily situation report

The Ministry of Public Health has published a dedicated hotline for non-Thai speakers to call in cases of COVID-19-related emergencies.

For further information:

https://ddc.moph.go.th/viralpneumonia/eng/

More…

Other trusted sources:

https://www.gov.uk/government/organisations/public-health-england

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://hub.jhu.edu/novel-coronavirus-information/

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Where can I get insurance to cover COVID-19 ?

If you already have insurance, it should cover COVID-19. If you do not have insurance yet, it might be very difficult to obtain cover specifically for Coronavirus.

If I need to go to hospital what should I take with me ?

  • Your passport / Identity Card
  • Insurance Company Name. Insurance Card.  Policy Number
  • Thai Social security number/card if you have one
  • Some cash
  • Any regular medication that you are taking
  • Phone and phone charger,
  • Pen and small notebook
  • Toothbrush, toothpaste, hand sanitiser,
  • Facemask (many if you have them)
  • Bottle of water, disposable tissues.

List of personal details:

  • Full name,
  • Nationality,
  • Blood group (+/-), allergies,
  • Daily medication.
  • Information about specific medical conditions.
  • Address and phone number in Chiang Mai.

Person to contact in an emergency with phone number, e-mail, Facebook, WhatsApp, Line. Specify a person living locally and anyone else you would like to add

(All content pending final approval from MOPH)

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